10 things that would make us love ITIL even more
- Introdution
- ITIL has become about more than only “infrastructure”
- Bringing terminology close to daily use
- Bridging process principles and practical implementation
- Avoiding Chinese walls between business and IT
- Dynamic approach towards applying the SPOC based organization model
- Application on multi-customer / multi-partner environments
- Need for further Scientific foundations
- Visibility of the community
- Keeping things simple and accessible
- Documented compatibility with other standards
- Conclusions