To answer this question it might be useful to review evidence on the fundamental challenges of IT which, according to authorities, have been inherent from the beginning when technology was first integrated into businesses.
In his research, Gentle (2007) identifies fundamental difficulties in developing IS systems. These focus on the challenges of IT trying to understand business requirements (which are intrinsically about human behaviours and subject to the vagaries of ‘the moving target’), the tensions between supply and demand and meeting user expectations, and the inherent difficulty for IT in demonstrating value for money. This echoes feedback from the IT service management industry and academic research. What is interesting about Gentle’s research is that he clearly shows the dilemmas IT has always faced and he articulates them into evidence to show that there is a need for a more robust service lifecycle structure which we now see in the lifecycle approach.