Further Reading

  • Further ReadingAmburgey T, Kelly D, Barnett W (1993) ‘Resetting the Clock: The Dynamics of Organisational Change and Failure’ Administrative Science Quarterly Vol 38
  • Arraj V ITIL® The Basics via http://www.best-management-practice.com/knowledge-Centre/White-Papers accessed  26/2/11
  • Best Practice Aligning CobIT®4.1, ITIL® V3 and ISO/IEC 27002® for Business Benefit: A Management Briefing from ITGI and OGC via http://www.best-management-practice.com/knowledge-Centre/White- Papers   accessed   26/2/11
  • Flood R (1999) Rethinking the Fifth Discipline Routledge
  • Mullins L (2007) Management and Organisational Behaviour, Prentice Hall
  • Shulman D Using ITIL at the IRS: A Business Journey via: http://www.best-management-practice.com/ knowledge-Centre/Best-Practice-Users-Case-Studies-and-Testimonials   accessed   26/2/11
  • Stacey R (2007) The Science of Complexity: An Alternative Perspective for Strategic Change Processes via Wiley Blackwell online accessed 29/2/11